"Being Seen" with JennyQ
Despite the pain of the past or uncertainty in the future, you CAN live your best life! In this podcast, JennyQ isn’t just living the “Being Seen” story; she’s holding your hand in the search of your own transformation and sharing with you unfiltered conversations with experts who provide resources for getting unstuck so you can transform your trauma. In fact, it may actually be your superpower!
"Being Seen" with JennyQ
Ep10: “Being Seen is the Ultimate Customer Experience” with Dan Gingiss
•
JennyQ (Jennifer Quinn)
•
Season 1
•
Episode 10
Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana.
Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and is the host of two shows, the Experience This! podcast and The Experience Maker LinkedIn live show.
In This Episode:
- From corporate marketer to customer experience expert
- The importance of listening, patience and empathy in customer service
- The shift from companies to “brands”
- The brand is the reputation of the company
- Customer experience as a competitive advantage
- Being responsive to the customer on whatever channel they engage with you on
- Making the customer feel “seen”
- Opportunities to personalize the customer experience
- Voice of the customer and actions of the customer
- Taking ownership of going bald